Help Center


Shipping Options

What are the shipping options available?

Do you offer international shipping?


When will I get my order?

How can I track my orders?

Can I have my tracking details?

Import Taxes

I'm not home for the delivery.

Tracking status isn't updating

How long before my order is shipped to me?

Retail Stores

Where are the stores located?

Where is BOW's office?


Payment Options

How do I make payment?

Warranty and Exchange Policy

Warranty Policy

How long is the warranty and what does it cover?



I applied the wrong discount code!

I missed out on the promo code!

Do I need the Quiver to use the Nock Pouch?

Update on pre-order delivery period

Is embroidery available?

Design of product on website is different from what's received

Quiver Usage

Quiver Tips & Tricks

How can I adjust the straps?

How can I make my Quiver into a sling bag?

How can I make my Quiver into a backpack?

Do I need an extra strap to convert the bag to a backpack?

How many ways can you carry the Quiver?

Does the Quiver comes with the Nock Pouch?

How long is the strap?

What colour can I choose for the embroidery?

Can the Quiver fits 13" computers?

Is the Olive Quiver still available?

May I know if there will be any new colours?

Quiver Care & Maintenance

Quiver Care

How can I clean my Quiver?

How do I remove dirt from inside my bag?

How to take care of the Quiver?

Is the Quiver washable?

Is the Nock Pouch washable?

Refund Policy

When can I refund?

Purchases with promo code

I changed my mind

Where will the amount be refunded to?