Our Commitment
Our commitment to excellence in products and great customer care is why we promise a 3-year warranty for our products against any manufacturing defects.
Warranty is automatically registered for purchases on our website.
Extended Warranty
Enjoy a lifetime of peace of mind with Bold’s lifetime warranty when you feature and tag us (@thebold.co) on your social media!
Feel free to contact us if you have any enquiries!
What is covered
- Broken zipper tape
- Broken zipper puller
- Broken buckle
- Broken seam / broken stitching line
- Wrong seam allowance
- Carry handle, shoulder strap, webbing detached from the seams
What is out of our control
- Any damage caused by accidents, or abrasion (e.g. transport damage)
- Exposure to extreme temperatures, UV damage, solvents, acids, water, laundering, or bleach/ The natural breakdown of colours and materials/ water-resistance coating over extended time use
- Normal wear and tear (including zippers) / Cut or burnt marks/ Holes on appearance / Scratches
- Mold issues or dirty marks due to bad maintenance of the product/ Improper use
- Broken webbing (not from manufacturing)
- Extra threads or frayed fabric
- Printed logo damage
- Self repair done
- Missing parts
- Broken zipper tape
- Broken zipper puller
- Broken buckle
- Broken seam / broken stitching line
- Wrong seam allowance
- Carry handle, shoulder strap, webbing detached from the seams
- Any damage caused by accidents, or abrasion (e.g. transport damage)
- Exposure to extreme temperatures, UV damage, solvents, acids, water, laundering, or bleach/ The natural breakdown of colours and materials/ water-resistance coating over extended time use
- Normal wear and tear (including zippers) / Cut or burnt marks/ Holes on appearance / Scratches
- Mold issues or dirty marks due to bad maintenance of the product/ Improper use
- Broken webbing (not from manufacturing)
- Extra threads or frayed fabric
- Printed logo damage
- Self repair done
- Missing parts
