Our Commitment
Our commitment to excellence in products and great customer care is why we promise a 3-year warranty for our products against any manufacturing defects. Problems with our gear are incredibly rare, but in the case that any of our bags falls short of our high quality-control standards, we’ll make it right.
This warranty covers manufacturing defects such as material and workmanship errors but not for damages caused by abuse (unreasonable use or neglect), normal wear and tear or general cosmetic wear. This warranty is available for products purchased on www.thebold.co or with proof of purchase from an authorized reseller. Warranty is automatically registered for purchases on our website.
Feel free to contact us at iwant@thebold.co if you have any enquiries!
What is covered
- Broken zippers
- Broken buckle
- Stitching or seam defects
- Carry handle, shoulder strap, webbing detached from the seams
Please use your judgment when assessing whether your product is likely to be covered under the warranty policy—it may simply be time to replace it. We reserve the right to refuse warranty claims that do not meet the specified criteria.
What is out of our control
- Any damage caused by accidents, or abrasion (e.g. transport damage)
- Exposure to extreme temperatures, UV damage, solvents, acids, water, laundering, or bleach/ natural breakdown of colours and materials/ water-resistance coating over extended time use
- Normal wear and tear (including zippers) / cut or burnt marks/ holes on appearance / scratches
- Mold issues or dirty marks due to poor maintenance of the product/ Improper use
- Broken webbing (not from manufacturing)
- Extra threads or frayed fabric
- Printed logo damage
- Damage caused by third-party repairs or modifications
- Any product purchased from unauthorized dealers or second-hand sources
- Broken zippers
- Broken buckle
- Stitching or seam defects
- Carry handle, shoulder strap, webbing detached from the seams
Please use your judgment when assessing whether your product is likely to be covered under the warranty policy—it may simply be time to replace it. We reserve the right to refuse warranty claims that do not meet the specified criteria.
- Any damage caused by accidents, or abrasion (e.g. transport damage)
- Exposure to extreme temperatures, UV damage, solvents, acids, water, laundering, or bleach/ natural breakdown of colours and materials/ water-resistance coating over extended time use
- Normal wear and tear (including zippers) / cut or burnt marks/ holes on appearance / scratches
- Mold issues or dirty marks due to poor maintenance of the product/ Improper use
- Broken webbing (not from manufacturing)
- Extra threads or frayed fabric
- Printed logo damage
- Damage caused by third-party repairs or modifications
- Any product purchased from unauthorized dealers or second-hand sources
Steps to claim warranty
1. Contact iwant@thebold.co providing the following information:
- Full name
- Order number and copy of valid proof of purchase
- Product name, model, and colorway
- Description (When it started and photos of the defect)
2. Our customer support team will review your information and determine whether the warranty covers the issue. If so, you will be provided with further instructions.
Shipping
Customers are responsible for shipping items back to us or drop it off at our Flagship Store. Please ensure that the courier you have chosen provides tracking and proof of delivery. If the package is lost en route to us, we would not be able to replace/repair your product.